Refund Policy

INFYUNIQUE processes and conditions under which refunds can be requested and processed:

Refund Period: Customer can request a refund 10 days from the date of the transaction.

Eligibility for Refunds: Refunds are generally allowed under below circumstances:

• Server failures
• Service issues
• Fraudulent transactions
• Duplicate charges

Refund Process:

The customer initiates a refund request.
The payment gateway forwards this request to the merchant’s bank.
The merchant’s bank communicates with the customer’s bank to process the refund.

Customers may need to fill out refund request forms or contact technical support to initiate this process.

Processing Time

Refund processing times can vary:

Normal refunds may take 5 to 7 working days.

Fee Policies

Payment gateways may charge fees for processing refunds, which can be either a flat rate or a percentage of the transaction amount. These fees are often non-refundable.

Refund Medium

Refunds are usually processed through the same payment method used for the original transaction (e.g., credit card, UPI) and will not be issued in cash or coupons unless specifically agreed upon.

Cancellation Policies:

Many services have specific cancellation policies that dictate how much of a refund is available based on when the cancellation occurs. For example:

60% refund if canceled three days before an event; No refund for no-shows.

Once a transaction is successfully initiated or a payout/collection service is triggered via the Infydigi platform, it cannot be cancelled.

Scheduled transactions (if supported) may only be cancelled if done prior to execution and within platform limits.

In cases of duplicate transactions, users or merchants must report immediately. Infydigi will verify and take corrective action as per policy.

5: Acceptable Usage Policy

The Users hereby represents and confirms that it is not into the activities mentioned in the restricted services list (as amended from time to time) as set out herein below:

1. MLM & Entities operating as chit funds companies (except government or public sector entities);
2. Casino / Nightclub / Betting / Gambling / Gaming Business (gaming companies qualified under “games of skills” are excluded from the list)
3. Weapons which include firearms, ammunition, knives, brass knuckles, gun parts, and other armaments; Antiques/Art Dealers.
4. Hazardous materials which include explosives and related goods; toxic, flammable, and radioactive materials and substances.
5. Dealers in gems and jewellery / precious metals / bullions (including sub dealers).
6. Money Changers / Money Transfer Agents
7. Embassies / Consulates
8. Online Lotteries
9. Telemarketers
10. Offshore Corporation
11. Unregulated and Illegal Currencies