{"id":208,"date":"2025-01-04T12:44:23","date_gmt":"2025-01-04T12:44:23","guid":{"rendered":"https:\/\/coreldrawdesign.in\/?page_id=208"},"modified":"2025-01-12T18:23:28","modified_gmt":"2025-01-12T18:23:28","slug":"grievance-policy","status":"publish","type":"page","link":"https:\/\/infydigi.com\/?page_id=208","title":{"rendered":"Grievance Policy"},"content":{"rendered":"

Grievance Policy<\/strong><\/p>\n

INFYUNIQUE believes that excellence in customer service is an important imperative for sustained business growth. As a service organization, customer service and customer satisfaction are our prime focus. Our goal is to ensure that our customers receive exemplary service across all our touch points. This policy encompasses a structured grievance redressal mechanism and a framework for addressing customer grievances\/complaints.<\/p>\n

INFYUNIQUE will treat the customers in a transparent and fair manner, and will deal with customer complaints with courtesy and in a timely manner.<\/p>\n

Redressal Mechanism for Grievances:<\/u><\/p>\n

The customer can contact the below mentioned two levels for effective resolution of their complaints:<\/p>\n

    \n
  1. Initial Contact Point:<\/strong><\/li>\n<\/ol>\n

    Customers are encouraged to first contact our customer service team, who are trained to handle a wide range of issues. Our representatives will listen to your concerns, provide assistance, and work towards a resolution.<\/p>\n

      \n
    1. Escalation Level:<\/strong><\/li>\n<\/ol>\n

      If the issue is not resolved to your satisfaction at the initial contact point, you may escalate your complaint to a senior representative. This ensures that more complex grievances receive the attention they deserve.<\/p>\n\n\n\n\n\n
      Level<\/strong><\/td>\nResponse Time<\/strong><\/td>\nDescription<\/strong><\/td>\nContact details<\/strong><\/td>\n<\/tr>\n
      Level 1<\/td>\nLess than 24 hours<\/td>\n24\u00d77 Helpdesk<\/td>\nsupport@infyunique.com<\/td>\n<\/tr>\n
      Level 2<\/td>\nLess than 72 hours<\/td>\nNodal Officer<\/td>\nsupport@ infyunique.com<\/p>\n

      \u00a0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

      To report or to notify us of any fraudulent activity, please reach out to the INFYUNIQUE Support Team at:<\/p>\n\n\n\n\n
      Level<\/strong><\/td>\nResponse Time<\/strong><\/td>\nDescription<\/strong><\/td>\nContact details<\/strong><\/td>\n<\/tr>\n
      Level 1<\/td>\nLess than 24 hours<\/td>\nINFYUNIQUE<\/td>\nsupport@ infyunique.com<\/p>\n

      \u00a0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

      Your safety and security are our top priorities, and we are here to assist you promptly and effectively. Thank you for helping us maintain a secure environment for all our customers.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Grievance Policy INFYUNIQUE believes that excellence in customer service is an important imperative for sustained business growth. As a service organization, customer service and customer satisfaction are our prime focus. Our goal is to ensure that our customers receive exemplary service across all our touch points. This policy encompasses a structured grievance redressal mechanism and...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-208","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nGrievance Policy - INFYDIGI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/infydigi.com\/?page_id=208\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Grievance Policy - INFYDIGI\" \/>\n<meta property=\"og:url\" content=\"https:\/\/infydigi.com\/?page_id=208\" \/>\n<meta property=\"og:site_name\" content=\"INFYDIGI\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-12T18:23:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/infydigi.com\/wp-content\/uploads\/2026\/01\/logo-2-1024x187-2.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"187\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/infydigi.com\/?page_id=208\",\"url\":\"https:\/\/infydigi.com\/?page_id=208\",\"name\":\"Grievance Policy - 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